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The Red House, King St, West Malling ME19 6QT, UK – 01732 848077
Woodgate & Clark is a leading independent provider of loss adjusting and claims management services for the UK Property and Casualty Insurance market
1 Tower View, Kings Hill, West Malling ME19 4UY, UK – 020 3829 3813
Was very concerned when I submitted my claim for holiday cancellation recently because of the negative reviews I had read. Yes I have had to wait approx 6 weeks for a decision , however given we had 2 heavy falls of snow during that period, which must have put a lot of pressure on the company, this is understandable. My cancellation was due to my husband developing an illness , which although hadn’t had before, it was connected to a pre existing medical condition which I had declared. I cannot enforcise enough the importance of doing this properly, because omitting something can lead to a claim being refused. I corresponded regularly by email, and always got a response. Not necessarily immediately, but , nevertheless I did get answers. My last request was answered with a very welcome email which I received early this morning, to inform us that our claim had been successful. This has been such a relief, and has restored my faith in any holiday insurance underwritten by Tifgroup. The onus is on the insured to make sure requirements are covered particularly disclosing pre-existing medical conditions. Just like to add we have now received our refund and are very pleased with the service I would also like to say, in response to the comment made by I Lawrence , that my review is not fake, nor have I been paid to make a false statement. I am an honest pensioner, who feels credit where it is due, is a rare act these days!
34 Tower View, Kings Hill, West Malling ME19 4ED, UK – 01732 744700
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